Privacy Policy – Gimi

Effective Date: Feb 17, 2026

At Gimi, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use the Gimi mobile application, website, and services (collectively, the “Platform”).

By using Gimi, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of information:

a) Personal Information

• Full name

• Mobile number

• Email address

• Delivery address

• PIN code

b) Account Information

• Login credentials

• Order history

• Saved addresses

• Preferences

c) Payment Information

• Payment method details

• Transaction details

Note: Gimi does not store full debit/credit card details. Payments are processed through secure third-party payment gateways.

d) Device & Technical Information

• IP address

• Device type

• Operating system

• App version

• Browser type

• Usage data

e) Location Information

• Real-time location (if permission is granted)
  Used to improve delivery accuracy and service availability.

2. How We Use Your Information

We use your information to:

• Process and deliver orders

• Provide customer support

• Send order updates and notifications

• Improve our products and services

• Prevent fraud and misuse

• Comply with legal obligations

• Send promotional offers (only if you opt-in)

3. Sharing of Information

We may share your information with:

a) Delivery Partners

To complete order deliveries.

b) Payment Service Providers

For secure transaction processing.

c) Service Providers

Technology, analytics, customer support, and operational partners.

d) Legal Authorities

When required by law or to protect our legal rights.

We do not sell your personal information to third parties.

4. Data Storage & Security

We implement reasonable technical and organizational measures to protect your data, including:

• Secure servers

• Encrypted data transmission (HTTPS)

• Restricted access controls

• Regular system monitoring

However, no system can guarantee 100% security.

5. Data Retention

We retain your personal information:

• As long as your account is active

• As required for legal, regulatory, or business purposes

You may request account deletion by contacting customer support.

6. Your Rights

Subject to applicable Indian laws, you may:

• Access your personal data

• Request correction of inaccurate information

• Request deletion of your account

• Withdraw consent (where applicable)

Requests may be made through customer support.

7. Cookies & Tracking Technologies

We may use cookies and similar technologies to:

• Improve user experience

• Analyze app performance

• Personalize content

You can control cookie preferences through your device settings.

8. Children’s Privacy

Gimi does not knowingly collect personal information from individuals under 18 years of age.

9. Third-Party Links

The Platform may contain links to third-party websites or services. Gimi is not responsible for their privacy practices.

10. Compliance with Indian Law

This Privacy Policy is governed by applicable Indian laws, including:

• Information Technology Act, 2000

• Applicable IT Rules and data protection regulations

11. Updates to This Policy

Gimi may update this Privacy Policy from time to time.
Updated versions will be posted on the Platform with a revised effective date.

Continued use of the Platform after changes constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related questions or concerns:

Email: gimisupport@gmail.com
Phone: +916289916653
In-App Support: Available within the Gimi app